Terms of service.

Last updated · June 2026

The short version: Pineapple helps you cut clips from your own footage. Use it for content you have the right to record, don't abuse the service, and what you make is yours — no sneaky licences, no claiming your clips for our ads.

1 · Who can use Pineapple

You need to be 13 or older (16 where local law says so), and 18+ to hold a paid plan. Under-18s in a school or team? Use goes through a parent, guardian, or organisation that accepts these terms for you. If you're using Pineapple on behalf of a company, you confirm you have the authority to bind it. Pineapple may not be used in countries under trade embargo or by anyone on a sanctions list.

2 · Your account

One account per human. Keep your sign-in link private — anything done from your account is on you, so tell us fast if something looks wrong. We can suspend accounts that break these terms; for most issues we'll warn you first and let you export your content. For serious harm — harassment, illegal content, attacks on other users — we can suspend immediately without notice.

3 · Your content

You own your recordings and every clip Pineapple cuts from them. We claim no rights over your content — not to publish it, not to monetise it, not to put it in our ads. If we ever want to showcase your clip, we'll ask, you can say no, and you can change your mind later.

You're responsible for what's in your footage: get consent from the people you record, and clear any music, logos, or third-party material you include.

4 · The licence you give us (and its limits)

To run Pineapple we need a narrow licence: to host, process, and display your content back to you, for as long as it's stored in your account. When you delete content, the licence ends — it survives only briefly in encrypted backups and where the law requires.

• Training: we only improve our models with anonymised, aggregated data — and you can opt out entirely in Settings → Privacy.
• No endorsements: we never use your content, face, or voice to promote anything without separate, written consent.

5 · Our stuff

The Pineapple app, models, design, and brand belong to Pineapple Studio and its licensors. Don't reverse-engineer the service, resell it, or use it to build or train a competing product. Bug reports, benchmarks, and honest reviews are explicitly welcome — that's not a breach, that's a favour.

6 · Early access, honestly

Pineapple is in early access. Features may change, break, or disappear between waves, with reduced stability, security hardening, and support compared to a finished product. Don't rely on a beta build for footage you can't afford to lose — keep your originals.

7 · Fair use

• Don't record people without their knowledge or consent.
• No illegal content, and never content that exploits or endangers children.
• No harassment, hate, doxxing, incitement to violence, or non-consensual sexual content.
• No deepfakes or passing off AI-assisted edits as something they're not.
• Don't spam, scrape, or attack the service.

8 · Copyright complaints

If you believe content processed through Pineapple infringes your copyright, send a notice via the contact page (mark it “Copyright”) with the work, the material, and your details. We review every notice, remove infringing material, and accept counter-notices. Repeat infringers lose their accounts.

9 · Other people's platforms

When you export to YouTube, TikTok, or anywhere else, the destination's terms apply to what you post there. If we ever bundle stock music or footage, it comes with its own licence: use it in your projects, but don't redistribute or relicense it as stock.

10 · Privacy

We handle personal data as described in our Privacy policy. We use vetted sub-processors (cloud hosting, analytics) under contract, and offer a data processing agreement to business customers on request. Remember your recordings may contain other people's personal data — your own legal obligations to them still apply.

11 · No warranties, no pretending

Early-access software is provided as-is and as-available. Safe-word detection and auto-cutting can mis-fire — wrong speaker, wrong moment, missed marker — so review your clips before you publish them. Pineapple is a tool, not professional advice, and you must not present its output as something it isn't.

12 · Liability

We're not liable for indirect or consequential losses. Our total liability is capped at what you've paid us in the past 12 months or US$100, whichever is greater — which during the free beta means the cap is effectively zero. Nothing in these terms excludes liability that can't legally be excluded, like fraud or death or personal injury caused by negligence.

13 · Indemnity

If someone brings a claim against us because of your content, your recordings (including recording without consent), or your breach of these terms, you cover the costs.

14 · Changes to these terms

We can update these terms. For material changes we'll give you at least 30 days' notice by email — unless the law or a security issue forces our hand sooner. Keep using Pineapple after that and the new terms apply.

15 · Leaving

Leave anytime — export your clips first with bulk download. After you close your account we keep your data for up to 30 days (in case you change your mind), then delete it, except encrypted backups and what the law requires us to keep.

16 · The legal frame

These terms are governed by the laws of England & Wales, and disputes go to the English courts — unless consumer law in your country gives you stronger rights, in which case those win. We're not liable for failures caused by events beyond our reasonable control (cloud outages, disasters, war). If a clause is found unenforceable, the rest still stands. This is the whole agreement between us about Pineapple.

17 · Questions

Write to us via the contact page — a human reads every message. Mark copyright notices “Copyright” and security reports “Security”; good-faith security research gets a thank-you, not a lawyer.